Relax, we are here to help
Take a deep breath. Whether you have a question about an order, our policies, or how ZipThrifter works, you're in the right place.
Browse the FAQs
Pickup terms, referrals, becoming a creator, the Saving Earth Meter, and more — all the quick answers in one place.
Our Policies
Tap any policy to expand the full text. Every policy here is shareable by URL — e.g. /help#age-policy.
Procedures
Shop Online
Browse local resale shops — thrift, vintage, antique, consignment, pawn — from your couch. Add unique finds and check out securely.
Get Your Code
Receive a unique pickup code and receipt instantly via email and in your account dashboard.
Pick Up In-Store
Visit the shop within 7 days, show them your code, and take your treasures home!
Frequently Asked Questions
Items priced at $49.99 or less are final sale and subject to the shop's policies. For items $50.00 or more, your card is authorized at checkout but not fully charged until pickup. You have 5 store-open days to inspect and pick up the item. If you don't pick it up by the deadline, a non-refundable reservation and restocking fee of 22% of the item price plus $0.75 is charged and the item is returned to inventory.
Still puzzled? Just yell at us.
Real humans. Real fast. No robotic "Your call is important to us" nonsense.
Whether you broke something, can't find your pickup code, or just want to tell us a thrift-store ghost story — we want to hear it. Promise.
help@zipthrifter.comWe reply within one business day · usually sooner