Deep breaths. We got you.
Got a question about an order, our policies, or how this whole operation works? You're in the right place. Pet the kitten if you need a moment.
Browse the FAQs
Pickup terms, referrals, becoming a creator, the Saving Earth Meter, and more. All the quick answers in one place.
Our Policies
Tap any policy to expand the full text. Every policy here is shareable by URL (e.g. /help#age-policy).
The Whole Operation, in Three Beats
Hunt from the Couch
Browse real local resale shops — thrift, vintage, antique, consignment, pawn — without putting on pants. Add weird finds to your cart and check out.
Grab Your Code
A QR code + receipt lands in your inbox the second you check out. Also lives in your Hauls tab, because phones die.
Roll Up & Win
Drop by the shop within 5 store-open days, flash your code at the counter, walk out with the goods. No small talk required.
Stuff Y'all Keep Asking
Items $74.99 and under are final sale at checkout — the impulse-buy tier, you're committed. Items $75 and up get the white-glove treatment: your card is authorized but not fully charged until you actually show up. Either way you've got 5 store-open days to come collect your loot (the clock counts the store's hours, not Sundays they're closed). Ghost the pickup on a $75+ reservation and a non-refundable 22% + $0.75 restocking fee kicks in, and the item goes back into the wild for the next thrifter to find.
Still puzzled? Just yell at us.
Real humans. Real fast. No robotic "Your call is important to us" nonsense.
Whether you broke something, can't find your pickup code, or just want to tell us a thrift-store ghost story, we want to hear it. Promise.
help@zipthrifter.comWe reply within one business day · usually sooner